FAQ's

We produce healthy, delicious & ethical ready-made meals.

Let's be honest, we're spoilt for choice in Australia when it comes to convenient meal services. There seems to be brands catering for just about every person and every purpose, from claimed "healthy eating" to muscle building and weight loss meals. But have you ever turned some of these meals over and examined the fineprint in the ingredients panel? You might be shocked...

Many popular so-called "healthy" meal products are in fact loaded to the brim with synthetic additives, preservatives, MSG, flavour enhancers and other nasties to achieve minimum viable shelf life and flavour at incredibly low cost. Many are also frozen at various points so they can be stored in bulk and sold "fresh" several months after manufacture.

Verve Food Co. is different.

Verve Food Co. was conceived by founders with decades of combined experience in the ready-made meal industry, determined to break the accepted norms and produce foods that are genuinely good for you. It's why all of our products are made 100% fresh in Australia, never outsourced and never frozen. It's also why we use absolutely no preservatives. No MSG. No flavour enhancers. No artificial additives. No nasties - ever.

It's also why we hold customer satisfaction above all other things, including our 115% money-back guarantee (yes, that's one hundred and fifteen percent). In our view, it's how every honest company should operate.

Made 100% fresh in Australia.

We only use premium Australian-sourced ingredients. We also invest heavily in R&D and state-of-the-art technologies to encapsulate real flavour and freshness, without artificial nasties. You can also order from us once-off, or select a recurring order. We'll never coax you into signing up for a subscription.

If you aren't impressed, we'll refund 115% of the price.

It's pretty simple - we believe in honesty, accountability, and offering the world's best customer service - with no exceptions. Our money-back guarantee has no strings attached - it's simply how we stand by our products.

Heating instructions are printed on the underside of every Verve meal. Our meals are specially formulated for hassle-free preparation in the microwave, although you can heat them however you like - or even enjoy them chilled right out of the fridge or your insulated lunchbox.

Our meals are delivered 100% fresh, but you can always store them in the freezer if you're low on space in the fridge. Microwave heating instructions for both fresh and frozen preparation are outlined below.

Heating from fresh

1. Leave the clear film in place.
2. Heat in the microwave for 2 minutes (or until desired temperature is reached).
3. The clear film will expand when heating - this is completely normal. Just remember to be cautious of hot steam when removing the film!

Heating from frozen

1. Leave the clear film in place
2. Heat in the microwave for 4 minutes.
3. Remove the film, being cautious of hot steam. Stir contents and heat further until desired temperature is reached.

Our meals are delivered 100% fresh and should be stored in the refrigerator at 5°C or below. You can freeze the meals prior to the use-by date and store for up to 12 weeks. If you choose to freeze your meals, just remember to consume within 24 hours of defrosting.

Absolutely not! Let's be honest, subscription services can be convenient when you want them, but annoying when you don't. That's why we offer the choice of ordering once-off, or with a recurring delivery option (weekly, fortnightly or monthly). The choice is entirely yours. If you do choose to subscribe, you can cancel at any time via your user account.

If you select an optional recurring order, your payment method will be charged according to the cycle selected (i.e. every week, fortnight, or month) at midnight. For example, if you place a weekly recurring order on Tuesday, you will be charged at midnight every Tuesday that the recurring order remains active.

Recurring orders come with free delivery! Just remember, if you cancel your recurring order prior to the first renewal, the original delivery fee will be reinstated. This is to ensure that free delivery is only applied to genuine recurring orders.

If you need to cancel your recurring order for any reason after it has already renewed, please contact us as soon as possible - because once your meals are produced and leave our facility for delivery across Australia, we generally cannot turn the package around and the meals cannot be re-sold.

Absolutely! We use state of the art technology and proprietary processes to create the purest meals that are not only among the freshest of their kind anywhere on Earth, but also have industry-leading shelf life with absolutely no preservatives or other nasties. It's just one of the things that makes us different.

Please head to our Delivery page for all things related to delivery!

If you have any queries at all, please contact our customer care team who are more than happy to help.